Record Display for the EPA National Library Catalog
RECORD NUMBER: 93 OF 391| Main Title | Consumer attitude survey update / | |||||||||||
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| Author | Hurd, Robert E. | |||||||||||
| Publisher | AWWA Research Foundation, | |||||||||||
| Year Published | 2003 | |||||||||||
| OCLC Number | 62587215 | |||||||||||
| Subjects | Water quality--United States--Public opinion ; Water-supply--United States--Public opinion ; Water quality--Public opinion ; Water-supply--Public opinion | |||||||||||
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| Collation | xxx, 161 p., appendices : ill., charts ; 28 cm. | |||||||||||
| Notes | Update of the author's Consumer attitude survey on water quality issues (1993). "Subject area: efficient and customer-responsive organization." "Project #394." "Complimentary AwwaRF subscriber copy." Includes bibliographical references (p. B-47 to B-49) |
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| Contents Notes | 1. Research goals and methods -- 2. Consumer values, expectations and priorities -- 3. Utility perceptions and customer satisfaction -- 4. Perceptions of utility performance and impact on satisfaction -- 5. Perceptions of price and value -- 6. Perceptions of drinking water quality and aesthetics -- 7. Perceptions of drinking safety and standards -- 8. Bottled water and home treatment devices -- 9. Public information and communication -- 10. Consumer trust and perceived credibility -- 11. Support for drinking water research -- Appendix A. Tables with demographic and geographic breakdowns -- Appendix B. Companion guidebook-simple answers to frequently asked questions about surveys -- References. |