Includes index.

A world of differences -- The "e" factors -- The secret contract -- The territorial itch -- The inside-out donut -- The Johari window -- The actor's roles -- Marathons or horse races -- The self-fulfilling prophecy -- The stroking formula -- Parents, adults, and children -- Power politics -- Teams and captains -- Outward and visible signs -- Tribes and their ways -- Find your God -- Counting and costing -- The customer is always there -- Curiosity made the cat -- Shamrocks galore. Celebrated the world over for his gentle wit and keen insight into human behavior, Charles Handy is widely regarded as one of today's best social and business philosophers. This latest collection of Handy's work groups twenty--one of the revered BBC commentator's best essays on why organizations and the people in them behave the way they do.