Contents Notes |
Acknowledgments -- Introduction -- Chapter 1: How To Improve A Process -- 1: Here's a PIP of an improvement plan / Gerry Fay -- 2: Eleven steps to improved processes / William Kearney and Cathy Heflin -- 3: Optimizing the first-article inspection process / Joel A Skellie -- 4: How do you improve a process? / Steven E Rigdon -- 5: COPIS focus / Dennis Sowards and Pat Temple -- 6: All he had to do was ask / Samuel M Chacon -- Chapter 2: How To Communicate Quality -- 7: Just talk to me / John F Graham -- 8: Speaking about quality / Gerald W Wooley -- 9: Communicating quality without using that word / Madhav N Sinha -- 10: Socratic method produces enlightened employees / Donald Ponge -- 11: Buchanan scale identifies the best and the worst / Dennis Grahn -- 12: Communicate-listen-act system / Noel Flynn -- Chapter 3: How To Train For Quality -- 13: Quality quality training / Jill Ellis Feninger -- 14: Learn-use-train-facilitate system / Forrest Kessler -- 15: Co-op program is an important process / Henry Kling -- 16: Quality chain / Tom Troczynski -- 17: Training for non-English-speaking employees / Robert Smith -- 18: Get quality meetings buzzing / Hedy G Abromovitz -- 19: Experiment shows the importance of training / John F Thiele -- 20: TQ scramble: a participatory process that works for teams / Dolly Berthelot -- 21: Cheese isn't just for eating anymore: use it to introduce basic quality concepts / John J Lawrence and John S Morris -- 22: Companies need to help employees cross the Grand Canyon / Richard Yingling -- 23: Teaching the concepts and tools of variation using body temperature / Carolyn K Amy and Ann Strong -- 24: Pick a card, any card / John Petrie -- 25: Versatile visual aids / Robert D Zaciewski -- 26: Sticking with flowcharts / Leland R Beaumont -- 27: Use the weather page to teach histograms / Jerry A Fuller and Marisa W Palkuti -- 28: Is acceptance sampling in the bag? / Joe Browne -- Chapter 4: How To Get Feedback -- 29: Two-way fast feedback for continuous improvement of teaching and learning / George R Bateman and Harry V Roberts -- 30: Employees provide supervisors with feedback / Gerard R Tuttle and Richard I Lester -- 31: Using QFD to identify internal customer needs / Gregg D Stocker -- 32: Executive calls: a jump start for your quality program / Robert N Robertson -- 33: Listening to the behavior of customers / Michael E Smith. Chapter 5: How To Get People Involved -- 34: How do you get everyone to accept SPC? Try the adopt-a-graph program / Ricky M Watson -- 35: Get employees in the game with catchball / Joe Bowman -- 36: SPC-why not the quality department? / Charlie W Alexander -- 37: Onan division takes a quantum leap / Vera K Pang -- Chapter 6: How To Manage Meetings -- 38: Kick off your meetings with flair / Frederick Kolano -- 39: Trains, planes, and automobiles-and meetings / Charles Cook -- 40: Take a gamble: play poker at your next training session / David H Willis -- 41: Get more out of group projects by using structured brainstorming / Henry Kling -- Chapter 7: How To Promote And Celebrate Quality -- 42: Alliterative approach to recognition and reward / Ron Baltz -- 43: Celebrating quality the cheap way / Frederick Kolano -- 44: Quality awards raise quality awareness in the classroom / Dale G Sauers -- 45: Quality entertainment / Herman Senter -- 46: On the road to ISO 9000 / Cheryl L DeMeuse and Carol L Jamrosz -- Chapter 8: How To Organize, Analyze, And Present Data -- 47: Fact summary / Rob Parsons -- 48: Make fact-based decisions at work and at home / Douglas J Wreath -- 49: Decision tree helps categorize quality costs / Bennett N Underhill -- 50: Contingency force analysis: combining quality tools / Glen D Hoffherr and John W Moran, Jr -- 51: DOX decision tree / Woody Santy -- 52: New process capability index: parts per million / Wendell E Carr -- 53: Programs perform normal curve calculations / Anton B Usowski -- 54: Annunciator report: transforming data into information / Christopher E Olstead -- 55: Eschew obfuscatory statistics / John R Miller -- Chapter 9: How To Chart Data -- 56: Flowchart simplifies decision about which control chart to use / Jill A Swift -- 57: All-purpose chart can make SPC easy / Al Jaehn -- 58: Get more out of common control charts using K-limits / Paul A Kales -- 59: Time-saving tips for short-run average charts / Gary Phillips -- 60: Monitoring measurable process data: why not use the EWMA chart? / Claude R Superville -- 61: Dot method C-Chart / Glenn Roth and Nick Nocera -- 62: Dot method C-Chart: the next generation / Stephen Carty -- 63: How to enhance attribute charts / Alton Humphrey -- 64: C(pk) dart charts: an easy way to track continuous improvement / John Buckfelder and Jon Powell -- 65: Pareto analysis and trend charts: a powerful duo / Roger E Duffy -- 66: Clearly illustrate multiple measurables with the Web chart / Richard (Coach) M Carangelo -- 67: Get management's attention by focusing on rejects / Raymond Goldstein -- Chapter 10: How To Document Quality -- 68: ISO 9000 documentation bike ride / Christopher J Cremer -- 69: Company profiles provide concise and timely information / Richard W Sherman -- 70: How to avoid creating the dreaded "big honkin' binder" / Richard Balano -- 71: Don't suffer through bad manuals / Akio Miura -- 72: Procedures: prepare them right the first time / Steven M Lulis -- 73: Meeting the documentation challenge in small business / Doug Riggins. Chapter 11: How To Track And Improve Your Measurements -- 74: Evaluate CMMs quickly and automatically / Bob Miles -- 75: Maintaining calibration control with a control chart / Yves Van Nuland -- 76: Keep track of your measures by using a measures data base / Teresa Dickinson -- Chapter 12: How To Measure Progress -- 77: Flowcharts can show process improvements in action / Kris A Rasmussen -- 78: Is your SPC system working well? / Raphael Costa and Marcello Eduardo Rodrigues -- 79: Measuring progress in SPC implementation / Ronald Baltz -- 80: Magnificent obsession with measurement / Dennis Grahn -- Chapter 13: How To Sample -- 81: Choosing appropriate sample subgroup sizes for control charts / Lyle Dockendorf -- 82: Matrix can help improve audit sampling / Milton J Kowalewski -- 83: Statistical recipe for success / D B N Murthy -- Chapter 14: How To Audit -- 84: Make 'em laugh, make 'em laugh, make 'em laugh / Mike Micklewright -- 85: Zen and the art of quality auditing / Edmund S Fine -- 86: How to develop a more effective audit checklist / Robert W Brown -- 87: More, the merrier-and the more effective / Thomas J Warling -- 88: Death and the quality audit / Edmund S Fine -- Chapter 15: How To Turn Problems Into Opportunities -- 89: There's gold in them thar failures! / Edmund S Fine -- 90: Common sense approach to corrective action systems / Mark R Miller -- 91: Are you listening to your customers? / Edmund S Fine -- 92: Corrective action in the real world / Ken Paxton -- Chapter 16: How To Build Lasting Customer-Supplier Relationships -- 93: Agree to tackle the quality challenge as partners / Joel A Skellie -- 94: Supplier day helps forge customer-supplier partnerships / Patrick Fiorentino -- 95: Qualifying suppliers' delivery performance / Winston D Greer -- 96: Use statistical process monitoring instead of inspection / Joel A Skellie and Phung Ngo -- 97: Four steps to improve your supplier / A K Chakraborty -- 98: Customers and suppliers must focus on each other / E Muesch -- Chapter 17: How To Break Into New Frontiers -- 99: New use for an old tool / Sharon Johnson and Michael Reagan -- 100: Use the cause-and-effect diagram to manage conflict / Deborah Donndelinger and Barbara Van Dine -- 101: Trilogy for personal effectiveness / Thomas Johnson -- Epilogue -- Bibliography. Overview: Inspired by the overwhelming response to the One Good Idea column in Quality Progress, ASQ's monthly magazine, the book 101 Good Ideas was born. This unique resource brings together a distinctive collection of articles that appeared in Quality Progress between April 1988 and January 1998. Selected as the best-of-the-best by former editors Brad Stratton and Karen Bemowski, these top 101 complete and original one-page articles feature real-world applications, common tools, and approaches to improving processes. 101 Good Ideas contains more immediate implementation examples about quality improvement than several books put together. Filled with original ideas that turn theories into practice, 101 Good Ideas is a valuable resource for long-time readers of Quality Progress or first-time visitors to the world of improving processes. The editors have thoughtfully arranged this collection in a way that permits the reader immediate access to a process. |