Introduction: What's In This For You ---- Part I. Foundations of Lean Six Sigma. 1. The Four Keys to Lean Six Sigma --- 2. Key #1: Delight Your Customers with Speed and Quality --- 3. Key #2: Improve Your Processes --- 4. Key #3: Work Together for Maximum Gain --- 5. Key #4: Base Decisions on Data and Facts --- 6. Beyond the Basics: The Five Laws of Lean Six Sigma ---- Part II. Implementing Lean Six Sigma. 7. When Companies Start Using Lean Six Sigma --- 8. Making Improvements That Last: An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit --- 9. The Experience of Making Improvements: What It's ike to Work on Lean Six Sigma Projects --- 10. Six Things Managers Must Do: How to Support Lean Six Sigma. A quick introduction on how to use Lean Six Sigma to improve your workplace, meet your goals, and better serve your customers. Lean Six Sigma combines the two most important improvement trends of our time: making work "better" (using Six Sigma) and making work "faster" (using Lean principles). In this plain-English guide, you'll discover how this remarkable quality improvement method can give you the tools to identify and eliminate waste and quality problems in your own work area.--P. 4 of cover