Includes bibliographical references and index.

AIDS in the workplace -- Assertiveness -- Business writing -- Career development -- Change management -- Coaching employees -- Conflict management -- Consultants -- Customer service -- Delegation and empowerment -- Disabled employees -- Disciplining employees -- Diversity in organizations -- Employee assistance programs -- Ethics in the workplace -- Family-friendly management -- Feedback -- Innovation and creativity -- Intercultural communication -- Interviewing -- Listening -- Meetings -- Mentoring -- Motivation -- Negotiation -- Networking -- Organizational culture -- Orienting new employees -- Part-time, temporary, and contingent workers -- Performance appraisal -- Politics in organizations -- Presentations -- Project management -- Public relations -- Quality -- Recruiting and selecting new employees -- Sexual harassment -- Stress management -- Substance abuse -- Team building -- Terminating employees and downsizing -- Time management -- Training -- Turnover -- Violence in the workplace.