Who's in your generation mix today? -- The Schwarzkopf generation: take charge and do what's right -- Baby boomers: trendsetters to the end -- Generation X: what's the deal today? -- Generation Y: we're here today! -- Bridging the generational (mis)understanding gap -- What does it take to become a great gen mix manager? -- Focus: it's all about the work -- Communicate just-in-time, all the time -- Customize! Customize! Customize! -- From retirees to teens: four opportunities for the taking -- Turning gray to gold: how to mine the riches in seasoned talent -- Heading off the midlevel leadership crisis: who's going to take charge? -- Managing your parents or grandparents: you're in good company -- Teaching teens how to serve your customers: how well are you doing -- What you need to know after you read this book. Presents information about learning to be a great "Gen Mix" manager. Examines in-depth how to redefine the manager-employee relationship to achieve one major goal: getting the best results for your organization while addressing the needs and demands of individual contributors. Shows how to engage workers of all ages to get them to share their time, talents, expertise, and experience so that collaboration, high morale, and productivity become the hallmarks of your team.