Includes bibliographical references and index.

Something new -- A different approach -- What shapes behavior -- Two mindsets -- Seeing truthfully -- Exploring the outward mindset -- Getting out of our own way -- The lure of inwardness -- The outward-mindset solution -- Becoming more outward -- The outward-mindset pattern -- Applying the outward-mindset pattern -- Don't wait on others -- Multiplying mindset change -- Start with mindset -- Mobilize around a collective goal -- Allow people to be fully responsible -- Shrink distinctions -- Turn systems outward -- The road ahead. "When faced with personal ineffectiveness or lagging organizational performance, most of us instinctively look for quick-fix behavioral band-aids, not recognizing the underlying mindset at the heart of our most persistent challenges. Through true stories and ... guidance and tools, [this book may enable] individuals and organizations to make the one change that most dramatically improves performance, sparks collaboration, and accelerates innovation--a shift to an outward mindset"--Page 4 of cover.