Includes bibliographical references and index.

The Need for Diversity Measurement -- The business case for diversity -- Introduction to diversity measurement -- The Diversity Return on Investment (DROI) Process -- Introduction to the diversity ROI process -- Planning and collecting data -- Evaluating diversity's contribution -- Track and assess progress -- Building a Diversity Scorecard -- Basic diversity scorecard components -- Diversity leadership commitment perspective -- Workforce profile perspective -- Workplace culture/climate perspective -- Learning and growth perspective -- Diverse customer/community partnership perspective -- Financial impact perspective -- Building your diversity scorecard -- Implementation Issues -- Achieving strategic alignment from Top to Bottom -- Implementing the Diversity Scorecard Process -- Hubbard Diversity Measurement and Productivity Institute. "The Diversity Scorecard is designed to provide step-by-step instructions, worksheets and examples to help diversity executives and managers analyze and track the impact of their diversity initiatives to mobilize the organization for strategic culture change. Diversity is not a program; it is a systemic process of organizational change that requires measurement for organizational improvement and success."--Jacket.