Record Display for the EPA National Library Catalog


Main Title Getting past no : negotiating in difficult situations /
Author Ury, William.
Publisher Bantam Books,
Year Published 2007
OCLC Number 145950735
ISBN 9780553371314; 0553371312
Subjects Negotiation ; Ratgeber ; Verhandlungsfèuhrung ; Verhandlungsfèuhrung--(DE-588)4187777-9 ; Negotiating--(DNLM)D017008
Internet Access
Description Access URL
Table of contents
Table of contents
Library Call Number Additional Info Location Last
ESAM  BF637.N4U79 2007 Region 10 Library/Seattle,WA 10/16/2012
Edition Rev. ed.
Collation xv, 189 pages ; 21 cm
Includes bibliographical references.
Contents Notes
I. Getting ready. 1. Overview: breaking through barriers to cooperation --- 2. Prologue: prepare, prepare, prepare ---- II. Using the breakthrough strategy. 3. Don't react: go to the balcony --- 2. Don't argue: step to their side --- 3. Don't reject: reframe --- 4. Don't push: build them a golden bridge --- 5. Don't escalate: use power to educate ---- III. Turning adversaries into partners. 1. Conclusion: turning adversaries into partners --- 2. Appendix: preparation worksheet. We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School's Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You'll learn how to: a) Stay in control under pressure; b) Defuse anger and hostility; c) Find out what the other side really wants; d) Counter dirty tricks; e) Use power to bring the other side back to the table; f) Reach agreements that satisfies both sides' needs. Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don't have to get mad or get even. Instead, you can get what you want! -- Back cover.