Includes index.

How to communicate with a difficult boss -- The three principles of complaining to achieve your aim -- Preparing for presentations that will win points with your boss -- Four strategies that favorably shape the boss's perception of you -- Setting the stage to ask for a raise -- Sending the right message to vexing colleagues -- Speaking up and speaking out -- Four guidelines for criticizing your peers -- Persuasion strategies to use when you have no authority -- How to capture the attention of your peers -- Four sure-fire ways to nurture loyalty from your staff -- How to motivate a demoralized crew -- Activating nonperformers to action -- Encouraging troublesome workers to act responsibly -- Three cardinal rules for running dynamic meetings -- Extracting great ideas from your group. This unique desk-top reference features over 200 ready-to-use, word-for-word dialogues that will put you in complete control of even the most difficult business situations, and make it easy for you to get the results you want from the people you work with.