Preview of the road to be traveled / Susan E. Jackson -- Working through diversity as a strategic imperative / Jackson, Eden B. Alvarez -- Managing diversity at the Xerox Corporation: balanced workforce goals and caucus groups / Valerie I. Sessa -- Beyond good faith: commitment to recruiting management diversity at Pacific Bell -- Loriann Roberson, Nancy C. Gutierrez -- Assessing the quality of the federal workforce: a program to meet diverse needs / Marilyn K. Gowing, Sandra S. Payne -- Valuing differences at Digital Equipment Corporation / Barbara A. Walker, William C. Hanson -- Changing race relations embedded in organizations: report on a long-term project with the XYZ Corporation / Clayton P. Alderfer. Creating one from two: the merger between Harris Semiconductor and General Electric Solid State / David M. Schweiger, R. Russell Ridley, Jr., Dennis M. Marini -- Becoming the best place to work: managing diversity at American Express Travel Related Services / Elizabeth Wolfe Morrison, Joyce Mardenfeld Herlihy -- Managing diversity: a strategic "grass-roots" approach / Joel M. DeLuca, Robert N. McDowell -- Managing worldwide diversity at Pepsi-Cola International / John R. Fulkerson, Randall S. Schuler -- Dilemmas in developing diversity programs / Linda S. Gottfredson -- Managing diversity: a conceptual framework / R. Roosevelt Thomas, Jr. -- Stepping into the future: guidelines for action / Jackson. "The importance of addressing diversity in the workplace has gained widespread recognition in recent years. Among the forces calling attention to diversity in the workplace are the changing nature of the workforce, globalization of labor and customer markets, and organizational restructurings, such as mergers and joint ventures, which bring diverse corporate cultures together. Most firms, however, are only beginning to evaluate and adjust policies that were originally designed for yesterday's more homogeneous workforce. The large-scale organizational changes attracting attention are, for now, the exception to the rule, but they do present examples of what can be accomplished. Toward that end, this volume describes how nine prominent organizations have responded to the challenge. Featuring descriptive case studies from such firms as Xerox, Digital Equipment, Pacific Bell, American Express, Coopers & Lybrand, and Pepsi-Cola International, it covers international diversity and merging corporate cultures, as well as ethnic, gender, and lifestyle differences." "Part I outlines the challenges of workforce diversity and demonstrates why it is a strategic imperative for businesses to successfully address these issues. The cases in Part II cover the systematic creation and assessment of demographically diverse workplaces in response to our changing society and to assure equal employment opportunity. Positive and negative reactions to such programs are discussed. Part III illustrates interventions designed to improve interpersonal relations between members of different groups via workshops and group activities. Cases discuss issues such as how stereotypes influence relationships between men and women and among people with different ethnic backgrounds, and the problems of integrating into a single team the top-level managers from two merging corporations." "Part IV delineates alternative models for corporate involvement, including a centralized policy, an adaptable generalized policy, and a "bottom up" approach where localities develop their own solutions. Part V offers commentaries on the cases described. One commentator retraces the history of the civil rights movement to shed light on current criticisms of efforts designed to eliminate discrimination. A second offers a conceptual framework for comparing different types of human resources management activities. Finally, general guidelines for diagnosis and action are offered to help organizations decide whether to alter their current approach to workplace diversity." "Unique in its attention to detail, its coverage of changes over a long period of time, and its broad definition of workforce diversity, this book will be of interest to professionals in psychology, sociology, and business. It serves as an ideal text for graduate courses in industrial/organizational psychology, undergraduate and graduate sociology courses on work and organizations, and undergraduate and graduate business courses on general management, human resource management, and organizational training and development."--Jacket.