Record Display for the EPA National Library Catalog

RECORD NUMBER: 16 OF 27

Main Title	Measuring customer satisfaction : survey design, use, and statistical analysis methods /
Author	Hayes, Bob E.,
Publisher	ASQC Quality Press,
Year Published	1998
OCLC Number	36647782
ISBN	087389362X; 9780873893626
Subjects	Consumer satisfaction--Statistical methods ; Questionnaires ; Messung--(DE-588)4038852-9 ; Umfrage--(DE-588)4005227-8 ; Verbraucherzufriedenheit--(DE-588)4129147-5 ; Consommateurs--Satisfaction--Méthodes statistiques
Internet Access	Description Access URL https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&doc_number=008315957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA Table of contents http://bvbr.bib-bvb.de:8991/F?func=service&doc_library=BVB01&local_base=BVB01&doc_number=008315957&line_number=0001&func_code=DB_RECORDS&service_type=MEDIA
Holdings	Library Call Number Additional Info Location Last Modified Checkout Status EJDM HRD HF5415.335.H39 1998 Env Science Center Library/Ft Meade,MD 01/28/2000
Edition	2nd ed.
Collation	xviii, 278 pages : illustrations ; 24 cm
Notes	Includes bibliographical references (pages 261-266) and index.

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