Record Display for the EPA National Library Catalog
RECORD NUMBER: 355 OF 1043
|OLS Field Name||OLS Field Data|
|Main Title||EPA Needs to Improve Management Practices to Ensure a Successful Customer Technology Solutions Project. Audit Report.|
|CORP Author||Environmental Protection Agency, Washington, DC. Office of the Inspector General.|
|Additional Subjects||Management planning and control ; Contracts ; Customer satisfaction ; Federal government agencies ; Auditing ; Deployment ; Problem solving ; Quality control ; Implementation ; Performance evaluation ; Environmental Protection Agency (EPA) ; Customer Technology Solutions (CTS) ; Office of Inspector General (OIG)|
The Office of Inspector General (OIG) conducted this audit in response to hotline complaints about the Customer Technology Solutions (CTS) desktop deployments. We evaluated the U.S. Environmental Protection Agency's (EPA's) implementation of CTS. Specifically, we sought to determine whether EPA had: (1) responded to resolve issues identified during CTS deployment, (2) put in place processes to eliminate recurring problems with deploying CTS, and (3) implemented oversight practices for the CTS contract.