Record Display for the EPA National Library Catalog

RECORD NUMBER: 355 OF 1043

OLS Field Name OLS Field Data
Main Title EPA Needs to Improve Management Practices to Ensure a Successful Customer Technology Solutions Project. Audit Report.
CORP Author Environmental Protection Agency, Washington, DC. Office of the Inspector General.
Year Published 2010
Report Number EPA-10-P-0194
Stock Number PB2010-115060
Additional Subjects Management planning and control ; Contracts ; Customer satisfaction ; Federal government agencies ; Auditing ; Deployment ; Problem solving ; Quality control ; Implementation ; Performance evaluation ; Environmental Protection Agency (EPA) ; Customer Technology Solutions (CTS) ; Office of Inspector General (OIG)
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
NTIS  PB2010-115060 Most EPA libraries have a fiche copy filed under the call number shown. Check with individual libraries about paper copy. 01/21/2011
Collation 27p
Abstract
The Office of Inspector General (OIG) conducted this audit in response to hotline complaints about the Customer Technology Solutions (CTS) desktop deployments. We evaluated the U.S. Environmental Protection Agency's (EPA's) implementation of CTS. Specifically, we sought to determine whether EPA had: (1) responded to resolve issues identified during CTS deployment, (2) put in place processes to eliminate recurring problems with deploying CTS, and (3) implemented oversight practices for the CTS contract.