Record Display for the EPA National Library Catalog
RECORD NUMBER: 13 OF 49| Main Title | Crucial conversations : participant toolkit. | ||||||||||||||||
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| Publisher | VitalSmarts, | ||||||||||||||||
| Year Published | 2006 | ||||||||||||||||
| OCLC Number | 175251395 | ||||||||||||||||
| Subjects | Interpersonal relations ; Interpersonal communication ; communication functions | ||||||||||||||||
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| Collation | 245 pages : illustrations ; 23 cm + 10 style under stress cards | ||||||||||||||||
| Notes | Includes bibliographical references. Cover title. |
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| Contents Notes | Crucial Conversations training teaches individuals and teams from different backgrounds, departments, and specialties how to willingly and effectively surface and discuss ideas in a way that leads to virtually everyone buying into the decisions, creating broad alignment, maximizing synergy, and ensuring commitment to the best ideas. When taught, these skills inevitably result in rapid, sustainable, and wide reaching positive changes in the results that you care about the most. 1. Get unstuck -- 2. Start with heart -- 3. Learn to look -- 4. Make it safe I -- 5. Make it safe II -- 6. Master my stories I -- 7. Master my stories II -- 8. State my path -- 9. Explore others' path -- 10. Move to action. |