Includes bibliographical references (pages 263-294) and indexes.

Diversity and organizational performance -- A conceptual model of the impact of diversity -- Why managing diversity is at the core of leadership today -- Review of research on diversity and organizational performance -- Individual-level factors in understanding diversity -- Group identities in the self-concept -- Prejudice and discrimination -- Stereotyping -- Group and intergroup factors in understanding diversity -- Cultural differences -- Ethnocentrism -- Intergroup conflict -- Organizational context factors in understanding diversity -- Organizational culture and acculturation / Celia F. Harquail and Taylor Cox, Jr. -- Structural integration -- Informal integration -- Institutional bias -- Managing diversity : guidelines for leadership -- A model to guide organization change -- Tools for organization development and change. Based on ten years of teaching, research, and consulting, Cultural Diversity in Organizations offers a systematic conceptual framework for understanding diversity and its effects on organizational behavior and performance. Taylor H. Cox, Jr. is an associate professor in the Organization Behavior and Human Resource Management Department of the University of Michigan Business School, where he teaches courses on organizational consulting and managing diversity. He is also founder of Taylor Cox and Associates Inc., a research and consulting firm.