Record Display for the EPA National Library Catalog

RECORD NUMBER: 670 OF 685

Main Title Valuating information intangibles : measuring the bottom line contribution of librarians and information professionals /
Author Portugal, Franklin H.
Publisher Special Libraries Association,
Year Published 2000
OCLC Number 44424087
ISBN 0871115123
Subjects Information services--Evaluation ; Special libraries--Evaluation
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJAM  ZA3157.P67 2000 Region 3 Library/Philadelphia, PA 01/16/2004
ELDM  ZA3157.P67 2000 CCTE/GLTED Library/Duluth,MN 09/20/2002
ESAM  ZA3157.P67 2000 Region 10 Library/Seattle,WA 06/13/2003
Collation xix, 149 p. ; 23 cm.
Notes
Includes bibliographical references (p. 81-84).
Contents Notes
Introduction -- Return on investment and cost benefit analysis -- Knowledge value-added -- Intranet team forums -- Intellectual capital valuations -- The magic number -- Conclusions -- References -- Glossary of terms -- Appn. A. Organizations interviewed -- Appn. B. Return-on-investment calculation -- Appn. C. Intellectual capital valuation metric set -- Appn. D. Employee satisfaction questionnaire -- Appn. E. Personal empowerment assessment.