Record Display for the EPA National Library CatalogRECORD NUMBER: 4 OF 6
|Main Title||Out of the crisis /|
|Author||Deming, W. Edwards|
|Publisher||Massachusetts Institute of Technology, Center for Advanced Engineering Study,|
|Subjects||Industrial management--United States. ; Industrial productivity--United States. ; Quality of products--United States.|
|Collation||xiii, 507 pages : illustrations ; 23 cm|
Includes bibliographical references and index.
Chain reaction: quality, productivity, lower costs, capture the market -- Principles for transformation of western management -- Diseases and obstacles -- When? how long -- Questions to help managers -- Quality and the consumer -- Quality and productivity in service organizations -- Some new principles of training and leadership -- Operational definitions, conformance, performance -- Standards and regulations -- Common causes and special causes of improvement, stable system -- More examples of improvement downstream -- Some disappointments in great ideas -- Two reports to management -- Plan for minimum average total cost for test of incoming materials and final product -- Organization for improvement of quality and productivity -- Some illustrations for improvement of living. The author explains what he believes managers have been doing wrong, informs them what they must do, and shows them Demings' Way Out of the crisis.