Record Display for the EPA National Library Catalog
RECORD NUMBER: 20 OF 25Main Title | The new masters of excellence / | |||||||||||||||||
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Author | Peters, Thomas J. | |||||||||||||||||
Publisher | Nightingale-Conant Corp., | |||||||||||||||||
Year Published | 1986 | |||||||||||||||||
OCLC Number | 13828369 | |||||||||||||||||
ISBN | $65.00 | |||||||||||||||||
Subjects | Management--United States ; Industrial management--United States ; Management--United States--Audio-visual aids ; Industrial management--United States--Audio-visual aids ; Industrial management--Audio-visual aids ; Talking books | |||||||||||||||||
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Collation | 6 audiocassettes : analog, 1 7/8 ips + 1 pamphlet (47 pages ; 21 cm) | |||||||||||||||||
Notes | Accompanied by pamphlet entitled: The Promises. |
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Contents Notes | 1. The Management crossroads -- 2. An All-American competitor -- 3. No such thing as a commodity -- 4. Perception is all there is -- 5. The Customer-obsessed company -- 6. Listening : the heart of customer contact -- 7. Quality : it's all in the people -- 8. Quickening the pace of innovation -- 9. Global marketing -- 10. Leadership at all levels -- 11. A Forum with Tom Peters -- 12. The 36 promises. Tom Peters takes you calling on excellence at many companies which have mastered excellence and are willing to tell about it. |