Record Display for the EPA National Library Catalog


Main Title Getting disputes resolved : designing systems to cut the costs of conflict /
Author Ury, William.
Other Authors
Author Title of a Work
Brett, Jeanne M.
Goldberg, Stephen B.
Publisher Jossey-Bass,
Year Published 1988
OCLC Number 18324901
ISBN 1555421253; 9781555421250
Subjects Conflict management ; Conflict, Psychological ; Dissent and Disputes ; Cours de formation ; Gestion du personnel ; Règlement de différends ; Gestion des conflits ; Charbon--Mines et extraction--Grèves et lock-out--Etats-Unis
Internet Access
Description Access URL
Table of contents
Publisher description
Library Call Number Additional Info Location Last
EHAM Career CD19 Region 1 Library/Boston,MA 04/18/2020
Edition 1st ed.
Collation xxv, 201 pages : illustrations ; 24 cm
Includes bibliographical references (pages 177-195) and index.
Contents Notes
Part I: Understanding and designing dispute resolution systems. 1. Three approaches to resolving disputes: interests, rights, and power -- 2. Diagnosing the existing dispute resolution system -- 3. Designing an effective dispute resolution system -- 4. Making the system work: involving the disputing parties. Part II: Building dispute systems: cases from the coal industry. 5. Diagnosing an industry's problems: wildcat strikes in the coal mines -- 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine -- 7. Cutting dispute costs for an industry: the grievance mediation program -- 8. Conclusion: the promise of dispute systems design.