| Main Title |
Getting disputes resolved : designing systems to cut the costs of conflict / |
| Author |
Ury, William.
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| Other Authors |
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| Publisher |
Jossey-Bass, |
| Year Published |
1988 |
| OCLC Number |
18324901 |
| ISBN |
1555421253; 9781555421250 |
| Subjects |
Conflict management ;
Conflict, Psychological ;
Dissent and Disputes ;
Cours de formation ;
Gestion du personnel ;
Règlement de différends ;
Gestion des conflits ;
Charbon--Mines et extraction--Grèves et lock-out--Etats-Unis
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| Internet Access |
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| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EHAM Career |
CD19 |
|
Region 1 Library/Boston,MA |
04/18/2020 |
|
| Edition |
1st ed. |
| Collation |
xxv, 201 pages : illustrations ; 24 cm |
| Notes |
Includes bibliographical references (pages 177-195) and index. |
| Contents Notes |
Part I: Understanding and designing dispute resolution systems. 1. Three approaches to resolving disputes: interests, rights, and power -- 2. Diagnosing the existing dispute resolution system -- 3. Designing an effective dispute resolution system -- 4. Making the system work: involving the disputing parties. Part II: Building dispute systems: cases from the coal industry. 5. Diagnosing an industry's problems: wildcat strikes in the coal mines -- 6. Designing a low-cost dispute system: intervention at a strike-ridden coal mine -- 7. Cutting dispute costs for an industry: the grievance mediation program -- 8. Conclusion: the promise of dispute systems design. |
