Record Display for the EPA National Library Catalog


Main Title Encouraging the heart : a leader's guide to rewarding and recognizing others /
Author Kouzes, James M.,
Other Authors
Author Title of a Work
Posner, Barry Z.
Publisher Jossey-Bass,
Year Published 2003
OCLC Number 50959011
ISBN 0787964638 (alk. paper); 9780787964634 (alk. paper)
Subjects Leadership ; Executive ability ; Interpersonal relations ; Incentives in industry ; Performance awards ; Employee motivation ; Administrative Personnel ; Interprofessional Relations ; Awards and Prizes ; Reward ; Job Satisfaction ; Personnel Management
Internet Access
Description Access URL
Contributor biographical information
Publisher description
Library Call Number Additional Info Location Last
EKCM  HD57.7.K679 2003 CEMM/GEMMD Library/Gulf Breeze,FL 10/27/2014
Edition 1st ed.
Collation xx, 203 p. ; 21 cm.
Includes bibliographical references (p. 177-186) and index.
Contents Notes
The heart of leadership -- The seven essentials of encouraging -- The encouragement index -- The first essential : set clear standards -- The second essential : expect the best -- The third essential : pay attention -- The fourth essential : personalize recognition -- The fifth essential : tell the story -- The sixth essential : celebrate together -- The seventh essential : set the example -- Finding your voice -- 150 ways to encourage the heart. All too often, simple acts of human kindness are often overlooked and under utilized by people in leadership roles. Advising mutual respect and recognition of accomplishments, this book shows us how true leaders encourage and motivate those they work with by helping them find their voice and making them feel like heroes.