Includes index. Bibliography: p. 323-344.

When leaders are at their best: five practices and ten commitments -- What followers expect of their leaders: knowing the other half of the story -- Search for opportunities: confronting and changing the status quo -- Experiment and take risks: learning from mistakes and success -- Envision the future: imaging ideal scenarios -- Enlist others: attracting people to common purposes -- Foster collaboration: getting people to work together -- Strengthen others: sharing power and information -- Set the example: leading by doing -- Plan small wins: building commitment to action -- Recognize contributions: linking rewards with performance -- Celebrate accomplishments: valuing the victories -- Become a leader who cares and makes a difference.