Record Display for the EPA National Library Catalog
RECORD NUMBER: 23 OF 38| Main Title | Ironing it out : seven simple steps to resolving conflict / | |||||||||||
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| Author | Lickson, Charles Pritzker. | |||||||||||
| Publisher | Crisp Publications, | |||||||||||
| Year Published | 1995 | |||||||||||
| OCLC Number | 35145555 | |||||||||||
| ISBN | 1560523794; 9781560523796 | |||||||||||
| Subjects | Conflict management ; Dispute resolution (Law) ; Conflict management--Handbooks, manuals, etc ; Dispute resolution (Law)--Handbooks, manuals, etc | |||||||||||
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| Edition | 1st Crisp Publications ed., rev. | |||||||||||
| Collation | vi, 171 p. ; 24 cm. | |||||||||||
| Notes | Includes bibliographical references (p. 161-170). |
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| Contents Notes | The place of conflict -- The ironing it out process -- Making the process work: family disputes, workplace disputes, public disputes, all those other disputes, conflict as opportunity -- Forms and resources. "The seven steps for ironing out conflict; how to recognize different types of conflict; the nine basic ground rules that will empower you; how to assess conflict through observation and evaluation."--Cover. |