Record Display for the EPA National Library Catalog
RECORD NUMBER: 1 OF 4| Main Title | Customer service excellence : a concise guide for librarians / | |||||||||||||||||||||
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| Author | Weingand, Darlene E. | |||||||||||||||||||||
| Publisher | American Library Association, | |||||||||||||||||||||
| Year Published | 1997 | |||||||||||||||||||||
| OCLC Number | 35559206 | |||||||||||||||||||||
| ISBN | 0838906893 (alk. paper); 9780838906897 (alk. paper) | |||||||||||||||||||||
| Subjects | Public services (Libraries)--United States ; Inlichtingenwerk (dienstverlening) ; Bibliotheken ; Bibliotháeques--Services aux publics--âEtats-Unis ; Libraries and readers--United States | |||||||||||||||||||||
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| Collation | xii, 136 p. : ill. ; 23 cm. | |||||||||||||||||||||
| Notes | Includes bibliographical references (p. 125-129) and index. |
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| Contents Notes | The philosophy of customer service -- Focusing on the library customer -- What is excellence? -- The team approach -- The problem-solving process -- Communication: the language of customer service -- Strategies for success -- Looking to the future through the lens of customer service -- Index. |