Includes bibliographical references.

The statue that didn't look right -- The theory of thin slices : how a little bit of knowledge goes a long way -- The locked door : the secret life of snap decisions -- The Warren Harding error : why we fall for tall, dark, and handsome men -- Paul Van Riper's big victory : creating structure for spontaneity -- Kenna's dilemma : the right-and wrong-way to ask people what they want -- Seven seconds in the Bronx : the delicate art of mind-reading -- Conclusion: listening with your eyes : the lessons of blink. Explores the process by which people make decisions, explaining how the difference between good and bad decision making is directly related to the details on which people focus, and offers advice on how to improve decision making skills.