| Main Title |
Benchmarking water utility customer relations best practices |
| Author |
Patrick, Roger.
|
| Other Authors |
|
| Publisher |
Awwa Research Foundation : American Water Works Association ; |
| Year Published |
2006 |
| OCLC Number |
65177220 |
| Subjects |
Water utilities--Customer services ;
Benchmarking (Management)
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
HD4456.P38 2006 |
|
AWBERC Library/Cincinnati,OH |
04/28/2006 |
|
| Collation |
xxiii, 134 p. : ill. ; 28 cm. + 1 CD-ROM (4 3/4 in.) |
| Notes |
Appendices are on CD-ROM |
| Contents Notes |
1. Introduction -- 2. Approach -- 3. Call center operations -- 4. Meter reading -- 5. Billing, payment, credit and collections -- 6. Meter maintenance & meter-related field services -- 7. Improving customer satisfaction -- 8. Case studies from customer service leaders -- Abbreviations -- Appendix A. Website forms and menus -- Appendix B. Other processes associated with high customer satisfaction. |
