Record Display for the EPA National Library Catalog

RECORD NUMBER: 16 OF 16

OLS Field Name OLS Field Data
Main Title Water quality complaint investigator's guide /
Author Lauer, Bill.
Publisher American Water Works Association,
Year Published 2014
OCLC Number 870530884
ISBN 9781583219928; 1583219927
Subjects Water quality management. ; Consumer complaints--Management. ; Customer relations.
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
ELBM  TD365.L38 2014 AWBERC Library/Cincinnati,OH 02/22/2016
Edition Second edition.
Collation vi, 121 pages : illustrations ; 23 cm
Notes
Includes bibliographical references and index.
Contents Notes
General procedures for handling a water quality complaint -- Regulatory issues -- Cross-connections -- Common complaints and possible solutions -- Operational practices that can reduce water quality complaints.