Record Display for the EPA National Library Catalog


OLS Field Name OLS Field Data
Main Title Terrific telephone skills /
Author Lantz, Roy.
Publisher SkillPath Publications,
Year Published 1997
OCLC Number 40065983
ISBN 1572941219; 9781572941212
Subjects Telephone in business. ; Customer relations. ; Audiobooks.
Local Library Info
Library Local Subject Local Note
EKB EKB copy contains 2 sound cassettes.
Library Call Number Additional Info Location Last
EKBM  HF5541.T4L35 1997 A/V collection Research Triangle Park Library/RTP, NC 06/25/2004
Collation 1 audiocassette : analog, Dolby processed + 1 workbook (13 pages ; 19 cm)
Subtitle on container: Master the most important business tool of all. In container (25 cm.).
Contents Notes
Even with the amazing range of technology available today, the most effective business tool of all is still the telephone. It's the convenient, easily accessible lifeline for every sales team, billing department, and customer service group. Yet if used improperly, the telephone can be as damaging to your business as it is beneficial. In this audio guide, Roy Lantz provides the critical telephone skills training you must have to make an impression that guarantees success. The perfect way to polish the communication techniques of anyone who represents your business-- from chairman of the board to receptionist.