Even with the amazing range of technology available today, the most effective business tool of all is still the telephone. It's the convenient, easily accessible lifeline for every sales team, billing department, and customer service group. Yet if used improperly, the telephone can be as damaging to your business as it is beneficial. In this audio guide, Roy Lantz provides the critical telephone skills training you must have to make an impression that guarantees success. The perfect way to polish the communication techniques of anyone who represents your business-- from chairman of the board to receptionist.