Record Display for the EPA National Library Catalog

RECORD NUMBER: 11 OF 16

OLS Field Name OLS Field Data
Main Title Quality customer service /
Author Martin, William B.
Publisher Crisp Publications,
Year Published 1993
OCLC Number 28110253
ISBN 1560522038 (pbk.); 9781560522034 (pbk.)
Subjects Customer services--Programmed instruction. ; Customer relations--Programmed instruction. ; Customer service--Programmed instruction
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJDM  HRD HF5415.5.M17 1993 Env Science Center Library/Ft Meade,MD 09/02/1994
Edition 3rd ed.
Collation vi, 89 p. : ill. ; 26 cm.
Notes
"A Positive Guide to Superior Service"--Cover.