Record Display for the EPA National Library Catalog
RECORD NUMBER: 16 OF 16| Main Title | Water quality complaint investigator's guide / | |||||||||||
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| Author | Lauer, Bill. | |||||||||||
| Publisher | American Water Works Association, | |||||||||||
| Year Published | 2014 | |||||||||||
| OCLC Number | 870530884 | |||||||||||
| ISBN | 9781583219928; 1583219927 | |||||||||||
| Subjects | Water quality management ; Consumer complaints--Management ; Customer relations | |||||||||||
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| Edition | Second edition. | |||||||||||
| Collation | vi, 121 pages : illustrations ; 23 cm | |||||||||||
| Notes | Includes bibliographical references and index. |
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| Contents Notes | General procedures for handling a water quality complaint -- Regulatory issues -- Cross-connections -- Common complaints and possible solutions -- Operational practices that can reduce water quality complaints. |