Main Title |
Measuring customer satisfaction : survey design, use, and statistical analysis methods / |
Author |
Hayes, Bob E.,
|
Publisher |
ASQC Quality Press, |
Year Published |
1998 |
OCLC Number |
36647782 |
ISBN |
087389362X; 9780873893626 |
Subjects |
Consumer satisfaction--Statistical methods ;
Questionnaires ;
Messung--(DE-588)4038852-9 ;
Umfrage--(DE-588)4005227-8 ;
Verbraucherzufriedenheit--(DE-588)4129147-5 ;
Consommateurs--Satisfaction--Méthodes statistiques
|
Internet Access |
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Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM HRD |
HF5415.335.H39 1998 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
Edition |
2nd ed. |
Collation |
xviii, 278 pages : illustrations ; 24 cm |
Notes |
Includes bibliographical references (pages 261-266) and index. |