Main Title |
Customer satisfaction measurement and management : using the voice of the customer / |
Author |
Naumann, Earl
|
Other Authors |
|
Publisher |
Thomson Executive Press; |
Year Published |
1995 |
OCLC Number |
38423673 |
ISBN |
0873894278 |
Subjects |
Consumer satisfaction--Evaluation ;
Customer services--Management
|
Holdings |
Library |
Call Number |
Additional Info |
Location |
Last Modified |
Checkout Status |
EJDM HRD |
HP5415.5.N328 1995 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
Collation |
xix, 457 p. : ill. ; 24 cm. |
Notes |
Includes index. |