Record Display for the EPA National Library Catalog

RECORD NUMBER: 10 OF 21

OLS Field Name OLS Field Data
Main Title Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs /
Author Vavra, Terry G.
Publisher ASQ Quality Press,
Year Published 1997
OCLC Number 36713110
ISBN 0873894057 (alk. paper)
Subjects Consumer satisfaction--Evaluation
Internet Access
Description Access URL
https://nepis.epa.gov/Exe/ZyPDF.cgi?Dockey=2000TYR9.PDF
Holdings
Library Call Number Additional Info Location Last
Modified
Checkout
Status
EJDM  HF5415.335.V38 1997 Env Science Center Library/Ft Meade,MD 01/28/2000
Collation xviii, 490 p. : ill. ; 24 cm.
Notes
Includes bibliographical references (p. {465}-476) and index.