Record Display for the EPA National Library Catalog
RECORD NUMBER: 11 OF 21| Main Title | Making quality work : the magic ingredient / | |||||||||||
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| Author | Labovitz, George H. | |||||||||||
| Publisher | Organizational Dynamics, Inc., | |||||||||||
| Year Published | 1994 | |||||||||||
| OCLC Number | 35026826 | |||||||||||
| Subjects | Total quality management ; Consumer satisfaction ; Leadership | |||||||||||
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| Collation | 1 audiocassette : analog | |||||||||||
| Notes | Recorded at the 6th annual National Conference on Federal Quality. |
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| Contents Notes | Discusses total quality management. According to Labovitz, the main ingredient to the success of TQM is the commitment of senior management to quality. The employees must be informed about the mission, vision, and values of the organization and must have an active role in bringing about quality improvement. Also, the needs of the customer must be met. |