| Main Title |
Customer satisfaction measurement and management : using the voice of the customer / |
| Author |
Naumann, Earl
|
| Other Authors |
|
| Publisher |
Thomson Executive Press; |
| Year Published |
1995 |
| OCLC Number |
38423673 |
| ISBN |
0873894278 |
| Subjects |
Consumer satisfaction--Evaluation ;
Customer services--Management
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJDM HRD |
HP5415.5.N328 1995 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
| Collation |
xix, 457 p. : ill. ; 24 cm. |
| Notes |
Includes index. |
