| Main Title |
Serving the American public : best practices in resolving customer complaints : Federal Benchmarking Consortium study report / |
| Other Authors |
|
| CORP Author |
National Performance Review (U.S.), |
| Publisher |
National Performance Review : For sale by the U.S. G.P.O., Supt. of Docs., |
| Year Published |
1996 |
| Stock Number |
040-000-00670-2 |
| OCLC Number |
34560493 |
| ISBN |
0160485762; 9780160485763 |
| Subjects |
Benchmarking (Management)--United States ;
Total quality management in government--United States ;
Consumer complaints--United States ;
Consumer satisfaction--United States ;
Complaints (Administrative procedure)--United States ;
Customer services--United States
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| ELBM |
JK468.T67N37 1996 |
|
AWBERC Library/Cincinnati,OH |
02/28/1998 |
|
| Collation |
iii, 40 pages : illustrations ; 28 cm |
| Notes |
Cover title. Shipping list no.: 96-0169-P. "March 1996." Includes bibliographical references. |
