| Main Title |
Improving your measurement of customer satisfaction : a guide to creating, conducting, analyzing, and reporting customer satisfaction measurement programs / |
| Author |
Vavra, Terry G.
|
| Publisher |
ASQ Quality Press, |
| Year Published |
1997 |
| OCLC Number |
36713110 |
| ISBN |
0873894057 (alk. paper) |
| Subjects |
Consumer satisfaction--Evaluation
|
| Internet Access |
|
| Holdings |
| Library |
Call Number |
Additional Info |
Location |
Last
Modified |
Checkout
Status |
| EJDM |
HF5415.335.V38 1997 |
|
Env Science Center Library/Ft Meade,MD |
01/28/2000 |
|
| Collation |
xviii, 490 p. : ill. ; 24 cm. |
| Notes |
Includes bibliographical references (p. {465}-476) and index. |
