Includes bibliographical references and index.

pt. 1. Becoming comfortable, confident, and in control -- Becoming a model communicator -- Communicating complex technical information -- Making fears and anxieties work for you -- pt. 2. Creating a powerful message in ten steps -- Targeting your objective, tailoring your message -- Defining your image -- Analyzing your audience -- Designing your finish first, your start second -- Narrowing your main points -- Selecting supporting points -- Organizing your content -- Creating visuals, from low tech to high tech -- Adding variety -- Rehearsing -- pt. 3. Making a compelling delivery -- Communicating with effective body language -- Developing a colorful, expressive voice -- Using humor -- Handling questions with ease -- pt. 4. Managing your changing environment -- Setting the stage -- Creating favorable introductions -- Videoconferencing -- Communicating in a borderless world -- Analyzing model communicators -- Shaping the future.