"Communicating with employees in a way that clearly indicates what you expect is critical to your success as a supervisor or manager. Popular trainer Pamela Jett shares the secrets to breaking down the barriers to effective communication so your staff delivers what you need every time you give an assignment ... Also learn how to successfully conduct the tough conversations that every manager dreads -- when you need to confront an employee about unacceptable performance."--Container. Contains audio recording of live national conference call during nationwide webinar; colored slides that accompany audio material; bonus PDF files of materials offered during the original live conference.