Record Display for the EPA National Library Catalog


Main Title Talking from 9 to 5 : how women's and men's conversational styles affect who gets heard, who gets credit, and what gets done at work /
Author Tannen, Deborah,
Publisher William Morrow and Company,
Year Published 1994
OCLC Number 30026137
ISBN 0688112439; 9780688112431; 0380717832; 9780380717835
Subjects Business communication ; Communication in management ; Communication--Sex differences ; Interpersonal relations ; Sex differences (Psychology) ; Language and languages--Sex differences ; Women--Language ; Kommunikation ; Arbeitswelt ; Unternehmen ; Sprache ; Geschlechtsunterschied ; Arbeitsplatz ; Sprachverhalten ; Verbale communicatie ; Bedrijfsleven ; Sekseverschillen ; Business people--Language ; Conversation ; Human relations ; Englisch ; USA
Library Call Number Additional Info Location Last
EJAM WISE HF5718.T36 1994 2 cys WISE Region 3 Library/Philadelphia, PA 09/13/2013
ESAM  HF5718.T36 1994 Region 10 Library/Seattle,WA 10/14/1994
Edition 1st ed.
Collation 368 pages ; 25 cm
Includes bibliographical references (pages 345-359) and index.
Contents Notes
Women and men talking on the job -- "I'm sorry, I'm not apologizing": conversational rituals -- "Why don't you say what you mean?" indirectness at work -- Marked: women in the workplace -- Glass ceiling -- "She's the boss": women and authority -- Talking up close: status and connection -- What's sex got to do with it? -- Who gets heard?: talking at meetings. You say something at a meeting, it is ignored, then someone else says the same thing and everyone embraces it as a marvelous idea. You devote yourself to a project, but don't get credit for the results. You work around the clock to avoid a crisis, but your efforts are not recognized because no one notices a crisis that never occurs. You give what you think are clear instructions, but the job is not done, or is done wrong. Sometimes it seems you are not getting heard, not getting credit for your efforts, not getting ahead as fast as you should. Many of us spend more of our lives at work than we do at home, yet while we choose our life-partners and friends, at work we are thrown together with people we did not choose, some of whom we don't understand and may not even like. In Talking from 9 to 5, Deborah Tannen brings to the workplace the same compelling voice, keen eye, and deep insight that made That's Not What I Meant! and You Just Don't Understand best-selling classics. Here, she offers powerful new ways of understanding what happens in the workplace, ranging from the simplest exchanges to the complex contemporary issues of the glass ceiling and sexual harassment. Work is a special world because as we talk to get our jobs done, we are also being evaluated. How we get others to do what we want, and how we accept or avoid responsibility for mistakes, display or challenge authority, reveal or conceal what we don't know - all affect how we are regarded and rewarded. Individuals in positions of authority are judged by how they enact that authority. This poses a particular challenge for women, since the ways that women are expected to talk are at odds with our usual images of authority. Women at work often have ways of creating authority that can be misinterpreted as a lack of confidence or even competence.