"New and revised." Includes bibliographical references (p. 385-389) and index.

Pt. 1. How facilitation helps groups -- Skilled facilitator approach -- What makes work groups effective? -- Facilitator and other facilitative roles -- Pt. 2. Diagnosing behavior in groups -- Understanding the theories that guide our actions -- Ground rules for effective groups -- Diagnosing behaviors that enhance or hinder group effectiveness -- Pt. 3. Intervening in groups -- Deciding whether, how, and why to intervene -- How to intervene -- Using the ground rules to intervene -- Using the skilled facilitator approach with other processes -- Beginning and ending meetings -- Dealing with emotions -- Pt. 4. Agreeing to work together -- Contracting: deciding whether and how to work together -- Working with another facilitator -- Pt. 5. Using facilitative skills in your own organization -- Serving as facilitator in your own organization -- Facilitative leader.