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Side 1. Smashing your writer's block ; 4 benefits of preparing your message ; identifying your reader: targeting your audience -- Side 2. How to plan the content of your message ; 5 ways to order your content ; which approach should I use? -- Side 3. Composing your message ; Why it is so difficult to be concise ; Unsmothering your verbs -- Side 4. Common rules to follow when composing sentences ; The importance of varying your sentence structure ; How to use paragraphs correctly. Side 5. Choosing the right tone for your message ; How to compose the "bad news" message ; Writing effective memos -- Side 6. How can I write better letters? ; How to finish your letter as strongly as you began it ; Composing high-impact reports and proposals -- Side 7. Why repairing your document is so important ; 5 tips for effective repairing ; Your repair checklist -- Side 8. 5 commonly made mistakes to watch out for ; Making sure your document is visually appealing ; 10 tips for continued writing success.