Includes bibliographical references and index.

Whether you work at a home office or in one location of a global company, you need to work well with others to meet your professional and organizational goals. This book offers strategies for collaborating with colleagues more effectively no matter where you are. You'll learn tips and strategies for addressing a wide range of virtual work challenges, from conference calls to team chat room etiquette to navigating time zones to coping when technologies fail to avoiding feeling disconnected when you're not interacting one-on-one at the coffee station. Virtual Collaboration guides you through the basics of: - Deciding whether remote work is right for you - Communicating effectively over a variety of media - Clarifying the processes, goals, and tools you'll use to communicate and collaborate with your colleagues - Navigating common challenges, such as technology glitches, isolation, conflict, and performance issues.-- What is virtual collaboration? -- The challenges of virtual collaboration -- Clarify expectations for your work -- Define the work -- Agree on roles, tasks, and processes -- Establish a code of conduct -- Manage your technology -- Assess your needs -- Select your hardware and software -- Put your tools to work -- What to do when technology fails -- Build productive relationships -- "Meet" your colleagues -- Establish trust -- Manage conflict -- Communicate effectively -- Pick the right channel -- Get--and keep--your colleagues' attention over email -- Hold people accountable -- Give and receive feedback -- Set boundaries -- Manage common problems -- Set and maintain a schedule that works -- Make your work visible to others -- Combat isolation -- Learn more.