Includes bibliographical references and index.

Frameworks for Business Process Management: A Taxonomy for Business Process Management Cases / Jan vom Brocke and Jan Mendling -- Part I. Strategy and governance. How to Move from Paper to Impact in Business Process Management: The Journey of SAP / Corinne Reisert, Sarah Zelt, and Joerg Wacker ; Developing and Implementing a Process-Performance Management System: Experiences from S-Y Systems Technologies Europe GmbH--A Global Automotive Supplier / Josef Blasini, Susanne Leist, and Werner Merkl ; Establishment of a Central Process Governance Organization Combined with Operational Process Improvements / Christian Czarnecki, Christian ; BPM Adoption and Business Transformation at Snaga, a Public Company: Critical Success Factors for Five Stages of BPM / Andrej Kovacic, Gregor Hauc, Brina Buh, and Mojca Indihar Stemberger ; Enabling Flexibility of Business Processes Using Compliance Rules: The Case of Mobiliar / Thanh Tran Thi Kim, Erhard Weiss, Christoph Ruhsam, Christoph Czepa, Huy Tran, and Uwe Zdun ; Comprehensive Business Process Management at Siemens: Implementing Business Process Excellence / Bartosz Woliânski and Saimir Bala ; People-Centric, ICT-Enabled Process Innovations via Community, Public and Private Sector Partnership, and e-Leadership: The Case of the Dompe eHospital in Sri Lanka / Wasana Bandara, Rehan Syed, Bandula Ranathunga, and K.B. Sampath Kulathilaka ; Fast Fish Eat Slow Fish: Business Transformation at Autogrill / Stijn Viaene and Joachim Van den Bergh -- Part II. Methods. The NESTT: Rapid Process Redesign at Queensland University of Technology / Michael Rosemann ; Kiss the Documents! How the City of Ghent Digitizes Its Service Processes ; Amy Van Looy and Sabine Rotthier ; Application of the Design Thinking Approach to Process Redesign at an Insurance Company in Brazil / José Ricardo Cereja, Flavia Maria Santoro, Elena Gorbacheva, and Martin Matzner ; Collaborative BPM for Business Transformations in Telecommunications: The Case of "3" ; Thomas Karle and Kurt Teichenthaler ; Process Management in Construction: Expansion of the Bolzano Hospital / Elisa Marengo, Patrick Dallesega, Marco Montali, Werner Nutt, and Michael Reifer ; Exposing Impediments to Insurance Claims Processing / Robert Andrews, Moe Wynn, Arthur H.M. ter Hofstede, Jingxin Xu, Kylie Horton, Paul Taylor, and Sue Plunkett-Cole ; Mining the Usability of Process-Oriented Business Software: The Case of the ARIS Designer of Software AG ; Tom Thaler, Sabine Norek, Vittorio De Angelis, Dirk Maurer, Peter Fettke, and Peter Loos ; Improving Patient Flows at St. Andrew's War Memorial Hospital's Emergency Department Through Process Mining / Robert Andrews, Suriadi Suriadi, Moe Wynn, Arthur H.M. ter Hofstede, and Sean Rothwell -- Part III. Information technology. CrowdStrom: Analysis, Design, and Implementation of Processes for a Peer-to-Peer Service for Electric Vehicle Charging / Martin Matzner, Florian Plenter, Jan H. Betzing, Friedrich Chasin, Moritz von Hoffen, Matthias Lèochte, Sarah Pèutz, and Jèorg Becker ; Enabling Flexible Laboratory Processes: Designing the Laboratory Information System of the Future / Christoph Duelli, Robert Keller, Jonas Manderscheid, Andreas Manntz, Maximilian Rèoglinger, and Marco Schmidt ; Managing Environmental Protection Processes via BPM at Deutsche Bahn / Ingo Rau, Iris Rabener, Jurgen Neumann, and Svetlana Bloching ; Hybrid Process Technologies in the Financial Sector: The Case of BRFkredit / S²ren Debois, Thomas Hildebrandt, Morten Marquard, and Tijs Slaats ; Business Process Management in the Manufacturing Industry: ERP Replacement and ISO 9001 Recertification Supported by the icebricks Method / Jèorg Becker, Nico Clever, Justus Holler, and Maria Neuman ; Why Are Process Variants Important in Process Monitoring? The Case of Zalando SE / Matthias Schrepfer, Matthias Kunze, Gunnar Obst, and Juliane Siegeris ; Adoption of RFID Technology: The Case of Adler--A European Fashion Retail Company / Roland Leitz, Andreas Solti, Alexander Weinhard, and Jan Mendling ; Automate Does Not Always Mean Optimize: Case Study at a Logistics Company / Jan Suchy, Milan Suchy, Michal Rosik, and Agnes Valkova ; Integrate Your Partners into Your Business Processes Using Interactive Forms: The Case of Automotive Industry Company HEYCO / Bernhard Schindlbeck, and Peter Kleinschmidt -- Part IV. People and Culture. Leading 20,000+ Employees with a Process-Oriented Management System: Insights into Process Management at Lufthansa Technik Group / Mirko Kloppenburg, Janina Kettenbohrer, Daniel Beimborn, and Michael Bèogle ; "Simply Modeling": BPM for Everybody-Recommendations from the Viral Adoption of BPM at 1 & 1 / Florian Imgrund, Christian Janiesch, and Christoph Rosenkranz ; Supporting Process Implementation with the Help of Tangible Process Models / Thomas Russack, and Susanne Menges ; Business Process Modeling of a Quality System in a Petroleum Industry Company / John Krogstie, Merethe Heggset, and Harald Weseberg ; Business Process Management in German Institutions of Higher Education: The Case of Jade University of Applied Science / Jan Bèuhrig, Thorsetn Schoormann, and Ralf Knackstedt ; Exploring the Influence of Organizational Culture on BPM Success: The Experience of the Pernambuco Court of Accounts / Carina Alves, Iveruska Jatabá, George Valenðca, and Glória Fraga.