Record Display for the EPA National Library Catalog


Main Title Useful, usable, desirable : applying user experience design to your library /
Author Schmidt, Aaron,
Other Authors
Author Title of a Work
Etches, Amanda,
Publisher ALA Editions, an imprint of the American Library Association,
Year Published 2014
OCLC Number 878812623
ISBN 9780838912263; 0838912265
Subjects Library administration ; Public services (Libraries) ; Information services--Management ; User-centered system design ; Library planning ; Bibliothek ; Benutzerorientierung ; Bibliotheksplanung ; Informationsmanagement ; èOffentlichkeitsarbeit ; Biblioteksadministration ; Publik service pêa bibliotek
Library Call Number Additional Info Location Last
EHBM  Z678.S36 2014 CEMM/ACESD Library/Narragansett,RI 10/24/2017
EKBM  Z678.S36 2014 Research Triangle Park Library/RTP, NC 02/16/2016
Edition First edition.
Collation viii, 168 pages : illustrations ; 23 cm
For more information on digital formats, visit the ALA Store at and select eEditions. Includes bibliographical references and index.
Contents Notes
Introducing library user experience -- User research techniques in this book -- Physical space -- Service points -- Policies and customer service -- Signage and wayfinding -- Online presence -- Using the library -- Wrapping up -- Appendix: Keeping score. Useful, usable, desirable, like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble. Every decision you make affects how people experience your library. In this primer, user experience (UX) librarians Schmidt and Etches identify 19 touchpoints such as the library website, email, furniture, parking lot, events, and newsletters. They explain why each is important to your library's members and offer guidance on how to make improvements. From library administrators to public relations and marketing staff, anyone concerned with how members experience your library will benefit from this book's coverage of the eight principles of library UX design, explaining how they can guide you to better serve your library's members; advice on simple, structured ways to evaluate and improve aspects such as physical space, service points, policies and customer service, signage and wayfinding, online presence, and using the library; and scorecard system for self evaluation, which includes methods for determining how much time, effort, and skill will be involved in getting optimum performance.