Includes bibliographical references.

1. The Administrative Dispute Resolution Act of 1996 and the private practitioner -- 2. The Administrative Dispute Resolution Act of 1996 : text and section-by-section commentary -- 3. No fear : confidentiality day-to-day in federal dispute resolution -- 4. Labor arbitration services provided by the Federal Mediation and Conciliation Service -- 5. Using negotiated rulemaking effectively -- 6. Negotiated rulemaking changes EPA culture -- 7. United States Department of Agriculture, Farm Service Agency, Agricultural Mediation Program -- 8. ADR and the Federal Aviation Administration -- 9. Private perspectives on ADR in federal contract disputes -- 10. Alternative means of dispute resolution in federal contract disputes -- 11. Using ADR to resolve contract disputes between government contractors and the Air Force -- 12. Acquisition ADR at the Federal Aviation Administration -- 13. ADR at the Environmental Protection Agency -- 14. Use of consensus building at the Department of the Interior : applications of informal administrative consensus building -- 15. ADR in the federal workplace : why it is needed, how it can help, and some cautions to observe -- 16. Mediation of federal employment discrimination charges -- 17. A procedure for the voluntary mediation of disputes involving government administrative agencies -- 18. Mediation bookends : getting into and out of mediation -- 19. Labor-management partnership : a 12-step program for change -- 20. Using economic evidence to resolve bargaining impasses in the federal sector : early neutral evaluation -- 21. The settlement judge process at the Federal Energy Regulatory Commission -- 22. Employment dispute resolution and workplace culture : the REDRESS Program at the United States Postal Service -- 23. Can a federal ombudsman help you? -- 24. Board of Contract Appeal Judges : sharing a common vision -- 25. Sharing neutrals : a federal interagency collaborative effort -- 26. Alternative dispute resolution at the General Services Board of Contract Appeals -- 27. Recruiting and training outside neutrals -- 28. GSA's schedule of private sector providers -- Appendixes. (A) Dispute resolution documents -- (B) Additional readings and resources.