"A revolution is stirring in America. People are angry at governments that spend more but deliver less, frustrated with bureaucracies that give them no control, and tired of politicians who raise taxes and cut services but fail to solve the problems we face." "Reinventing Government is both a call to arms in the revolt against bureaucratic malaise and a guide to those who want to build something better. It shows that there is a third way: that the options are not simply liberal or conservative, but that our systems of governance can be fundamentally reframed; that a caring government can still function as efficiently as the best-run businesses." "Authors Osborne and Gaebler describe school districts that have used choice, empowerment, and competition to quadruple their students' performance; sanitation departments that have cut their costs in half and now beat the private sector in head-to-head competition; military commands that have slashed red tape, decentralized authority, and doubled the effectiveness of their troops. They describe a fundamental reinvention of government already underway--in part beneath the bright lights of Capitol Hill, but more often in the states and cities and school districts of America, where the real work of government goes on." "From Phoenix to St. Paul, Washington, D.C. to Washington state, entrepreneurial public managers have discarded budget systems that encourage managers to waste money, scrapped civil service systems developed for the nineteenth century, and jettisoned bureaucracies built for the 1930s. They have replaced these industrial-age systems with more decentralized, more entrepreneurial, more responsive organizations designed for the rapidly changing, information-rich world of the 1990s." "Osborne and Graebler isolate and describe ten principles around which entrepreneurial public organizations are built. They:" "1) steer more than they row" "2) empower communities rather than simply deliver services." "3) encourage competition rather than monopoly" "4) are driven by their missions, not their rules" "5) fund outcomes rather than inputs" "6) meet the needs of the customer, not the bureaucracy" "7) concentrate on earning, not just spending" "8) invest in prevention rather than cure" "9) decentralize authority" "10) solve problems by leveraging the marketplace, rather than simply creating public programs." "To civil servants and elected officials, to business people and community activists--to anyone who cares about government in America--Reinventing Government offers a breath of fresh air."--Jacket. Introduction: An American Perestroika -- 1. Catalytic Government: Steering Rather Than Rowing -- 2. Community-Owned Government: Empowering Rather Than Serving -- 3. Competitive Government: Injecting Competition into Service Delivery -- 4. Mission-Driven Government: Transforming Rule-Driven Organizations -- 5. Results-Oriented Government: Funding Outcomes, Not Inputs -- 6. Customer-Driven Government: Meeting the Needs of the Customer, Not the Bureaucracy -- 7. Enterprising Government: Earning Rather Than Spending -- 8. Anticipatory Government: Prevention Rather Than Cure -- 9. Decentralized Government: From Hierarchy to Participation and Teamwork -- 10. Market-Oriented Government: Leveraging Change Through the Market -- 11. Putting It All Together.