Includes index.

Essential management skills: Basic management -- Performance management -- Managing staff changes -- Managing projects -- Senior management skills: Strategic thinking -- Leadership -- Action items -- Appendix A: Self-assessment on comfort level with delegation -- Appendix B: Coaching planning worksheet -- Appendix C: Project management planning template -- Glossary. "This authoritative guidebook serves as a comprehensive introduction or refresher to the wide variety of capabilities displayed by the most exceptional managers and leaders. From motivational techniques to strategic thinking, communication to hiring and firing, this book covers the core business fundamentals you must develop to thrive in any organization."--