Includes bibliographical references (p. 263-294) and indexes.

Diversity and organizational performance -- A conceptual model of the impact of diversity -- Why managing diversity is at the core of leadership today -- Review of research on diversity and organizational performance -- Individual-level factors in understanding diversity -- Group identities in the self-concept -- Prejudice and discrimination -- Stereotyping -- Group and intergroup factors in understanding diversity -- Cultural differences -- Ethnocentrism -- Intergroup conflict -- Organizational context factors in understanding diversity -- Organizational culture and acculturation / Celia F. Harquail and Taylor Cox, Jr. -- Structural integration -- Informal integration -- Institutional bias -- Managing diversity : guidelines for leadership -- A model to guide organization change -- Tools for organization development and change.