Record Display for the EPA National Library Catalog


Main Title Crucial conversations : tools for talking when stakes are high /
Author Patterson, Kerry,
Other Authors
Author Title of a Work
Patterson, Kerry,
Grenny, Joseph,
McMillan, Ron,
Switzler, Al,
Publisher McGraw-Hill,
Year Published 2012
OCLC Number 733937328
ISBN 9780071775304; 0071775307; 9780071771320; 0071771328
Subjects Interpersonal communication ; Interpersonal relations ; BUSINESS & ECONOMICS--Business Communication ; Relations humaines ; Gespräch ; Psychologie ; Methode ; Communication interpersonnelle ; Gesprèach
Internet Access
Description Access URL
More Info
Table of contents
Library Call Number Additional Info Location Last
EIAM  BF637.C45C78 2012 Region 2 Library/New York,NY 12/16/2019
EKBM  BF637.C45C78 2012 Research Triangle Park Library/RTP, NC 03/06/2023
ERAM  BF637.C45C78 2012 Region 9 Library/San Francisco,CA 03/06/2023
ERAM  BF637.C45C78 2012 c.1-7 TIP TIP Collection Region 9 Library/San Francisco,CA 08/08/2023
ESAM  BF637.C45 C78 2012 Region 10 Library/Seattle,WA 07/12/2017
Edition Second edition.
Collation xviii, 244 pages ; 24 cm
Includes bibliographical references (page 231) and index.
Contents Notes
"Perhaps once a decade, a book comes along that transforms people's lives in a very real, measurable way. This is one of them. Crucial Conversations exploded onto the scene ten years ago and revolutionized the way people communicate when stakes are high, opinions vary, and emotions run strong. Since then, millions of people have learned how to hold effective crucial conversations and have dramatically improved their lives and careers thanks to the methods outlined in this book. Now, the authors have revised their bestselling classic to provide even more ways to help you take the lead in any tough conversation: New firsthand accounts of how these skills changed readers' lives; New case studies showing how business leaders successfully applied these methods to achieve results; New links to videos teaching what to do and what to avoid during crucial conservations; New research findings offering fresh insights for applying the skills taught in the book. Crucial Conversations is filled with practical advice you can start using today: Prepare for high-stakes conservations; Make it safe to talk about almost anything; Transform unpleasant emotions into powerful dialogue; Be persuasive, not abrasive. Crucial Conservations gets you past the hard parts of dialogue and helps you achieve relationships that are real, productive, and that will enrich your life and career"--The dust jacket