Part I: The EQ Explosion -- Chapter 1: Exploring Emotional Intelligence -- Chapter 2: The Airport and the ABCDEs -- Part II: The Self-Perception Realm -- Chapter 3: Emotional Self-Awareness -- Chapter 4: Self-Regard -- Chapter 5: Self-Actualization -- Part III: The Self-Expression Realm -- Chapter 6: Emotional Expression -- Chapter 7: Independence -- Chapter 8: Assertiveness -- Part IV: The Interpersonal Realm -- Chapter 9: Interpersonal Relationships -- Chapter 10: Empathy -- Chapter 11: Social Responsibility -- Part V: The Decision-Making Realm -- Chapter 12: Reality Testing -- Chapter 13: Problem Solving -- Chapter 14: Impulse Control -- Part VI: The Stress-Management Realm -- Chapter 15: Flexibility -- Chapter 16: Stress Tolerance -- Chapter 17: Optimism -- Part VII: General Well-Being -- Chapter 18: Happiness -- Part VIII: Putting It All Together -- Chapter 19: The Star Performers -- Chapter 20: More Star Performers -- Chapter 21: The EQ Research Continues -- Chapter 22: Emotional Intelligence as Ability -- Appendix A: The EQ-i 2.0 -- Appendix B: EQ and Work Success -- Appendix C: The Emotional Intelligence Skills Assessment (EISA). "What is the formula for success at your job? As a spouse? A parent? A Little League baseball coach or behind the bench of a minor hockey team? What does it take to get ahead? To separate yourself from the competition? To lead a less stressful and happier existence? To be fulfilled in personal and professional pursuits? What is the most important dynamic of your makeup? Is it your A) intelligence quotient? or B) emotional quotient? If you picked "A", you are partly correct. Your intelligence quotient can be a predictor of things such as academic achievement. But your IQ is fixed and unchangeable. The real key to personal and professional growth is your emotional intelligence quotient, which you can nurture and develop by learning more about EQ from the international bestseller The EQ Edge. Authors Steven J. Stein and Howard E. Book show you how the dynamic of emotional intelligence works. By understanding EQ, you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm--all of which are essential ingredients of success. The EQ Edge offers fascinating--and sometimes surprising--insights into what it takes to be a top law-enforcement officer, lawyer, school principal, student, doctor, dentist or CEO. You will learn what the top EQ factors are across many different kinds of jobs, from business managers and customer service representatives to HR professionals and public servants. The EQ Edge will help you determine which personnel are the right fit for job opportunities and who among your staff are the most promising leaders and drivers of your business. And because all of us have other roles--parent, spouse, caregiver to aging parents, neighbor, friend--The EQ Edge also describes how everyone can be more successful in these relationships."--Publisher's description. What is the most important dynamic of your makeup? Is it your intelligence quotient, or your emotional quotient? If Stein and Book show that your IQ is fixed and unchangeable; the real key to personal and professional growth is your emotional intelligence quotient, which you can nurture and develop. By understanding EQ you can build more meaningful relationships, boost your confidence and optimism, and respond to challenges with enthusiasm-- all of which are essential ingredients of success. -- adapted from publisher info Introduction -- The EQ explosion -- The self-perception realm -- The self-expression realm -- The interpersonal realm -- The decision-making realm -- The stress-management realm -- General well-being -- Putting it all together.